Capital One

Founded: 1994
Employees: 10000
Financial Services

Universal Branch Associate - Lansdowne

Loudoun Co-Lansdowne (12260), United States of America, Leesburg, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Universal Branch Associate - Lansdowne

The Universal Branch Associate is responsible for providing all Teller based transactions and/or lobby management to support digital solutions, as well as education of our consumer and small business products/services to existing and new customers using a conversation model. Universal Branch Associates support and process deposits, transfers, withdrawals, and other digital transactions in accordance with established policies and procedures: must be continuously aware of fraud loss and check cashing guidelines as well as all security and transaction documentation requirements. Also responsible for the security of assigned cash which must be maintained and balanced within established guidelines. Develops and deepens relationships through demonstrated ability to identify customer needs and consult customers by conducting needs-based assessments and educating customers on our products and services.

Additionally, responsible for directing customers to other lines of business as appropriate. Must maintain and acquire knowledge of complete line of products and services offered at the bank. Perform related duties as required to achieve team goals.
 

General Responsibilities:

  • Live the company values of Excellence and Do the Right Thing
  • Act as a Customer Advocate
  • Contribute to a customer-centric culture, continuous improvement, innovation and change
  • Actively contributes to team’s success
  • Own personal development and achievement of required responsibilities and skills-based behaviors
  • Greet customers/prospects in the lobby, on the teller line, or on the phone
  • Research and answer customer inquiries with the intent of enhancing customer retention and engagement
  • Consistently use needs-based assessment tools to analyze and determine customer needs
  • Take an active role in educating customers on other banking channels as well as other products and services - Leverage tools to recommend appropriate solutions in person, on the telephone, or via other channels
  • Maintain a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs
  • Deliver on in-branch customer experience for all segments to ensure a quality customer experience – every customer every time
  • Process transactions within established policies and procedures to ensure operational excellence
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
  • Able to travel between branches in assigned local area

Basic Qualifications:

  • High School Diploma, GED, Equivalent Certificate or Military Experience
  • At least 1 year of Customer Service experience or at least 1 year of Sales experience

Preferred Qualifications:

  • At least 1 year Teller or Cash Handling experience
  • At least 2 years Sales experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

 
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