Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
System Administrator provide support to end users on a variety of issues. System Administrators identify, research, and resolve technical problems; respond to telephone calls, email and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Resolve computer software and hardware problems for all users and consult with users to determine source of specific error and recommend solution. Respond to inquiries and requests for assistance with the organization's computer systems. Identify problems, troubleshoot and provide advice to assist users. Coordinate with other areas to resolve problems if necessary. Perform on-site duties 24X7X365 include nights, weekends and holidays as required.
Provide support for end-users, over the phone and through email. Calls that cannot be resolved at initial contact shall be forwarded ot the appropriate office that supports the application. Coordinates IT support process to ensure requests are completed in a timely manner and ensure customers are satisfied with support services. Support spans break/fix issues including analysis and repair of connectivity, software and hardware, as well as, access requests, equipment configuration, quality control, software installation and upgrading. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise customers on appropriate action and follow-up. Log all interactions in ticketing system. Identify, prioritize and escalate support tickets requiring urgent attention. Follow-up on reassigned unresolved requests. Raise and escalate issues or changes that negatively impact end users. Participate and share technical knowledge to improve solutions. Provide on-site technical assistance in support of IT initiatives and projects as needed. Provide technical software, hardware and network problem resolution to all users by performing questions/problem diagnosis and guiding users through step-by-step solutions in a call center environment on the help desk.
TS/SCI with poly required
# of Openings:
Scheduled Weekly Hours:
USA VA Herndon - 205 Van Buren St (VAS059)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.