GuidePoint Security

Founded: 2011
Employees: 51-200
Information Technology and Services

vSOC Manager


Managed Security Services Managers oversee the daily operations of their respective functional unit. Managers guide the successful delivery of managed security services to our customers with a focus on technical proficiency, accuracy, and customer satisfaction. As part of a larger team, the Manager must work collaboratively with other vSOC leadership, Project Managers, customers, and sales to run our industry-leading service offerings. This position can be a remote / virtual position working from a home office. 

Managers are self-motivated professionals able to get up to speed quickly on complex issues and multitask while maintaining high attention to detail. A successful manager will prove themselves as a successful leader, have a phenomenal record of customer service, possess expert verbal and written communication skills, and demonstrate keen judgment and critical thinking while under pressure. Managers are be able to successfully operate with moderate direction and support, and use discretion when dealing with sensitive information.

Roles and Responsibilities

  • Oversee and guide a functional unit within managed security services in accordance with industry best practices and standards
  • Lead a team of professionals as they deliver managed services
  • Provide alternate solutions to complex security problems
  • Critically analyze security operations for process improvement
  • Serve as dedicated functional unit manager for practice customers.
  • Advise internal customers on risk assessment, threat modeling, and fixing vulnerabilities
  • Manage client expectations for deliverables and functional unit milestones to maintain high customer satisfaction
  • Provide security consultation and guidance for internal customers, business units, and executives
  • Provide input to the forecasting of technical needs and solutions for budgeting
  • Personnel management of the team to include recruiting, hiring, staffing projections, and performance reviews
  • Manage a rapidly growing remote team of information security professionals
  • Ensure the highest amounts of customer satisfaction are included by default and delivered at all times
  • Support vSOC and GuidePoint leadership as needed
  • Assist with the development and management of the budget for the functional unit
  • Represent the vSOC brand and company to customers, prospects, and vendors
  • Oversee the production and dissemination of analytical and threat products and the surrounding systems supporting those products

Position Requirements

  • Bachelor’s degree in Information Technology discipline (preferred)
  • Leadership experience (preferred)
  • Strong technical writing skills (required)
  • Expert communications skills, including a mastery of the English language both written and spoken (required)
  • Experience with executive briefings (preferred)
  • Experience managing complex issues, and coordinating solutions across multiple business lines
  • Availability for after-hours calls, night and weekend work
  • Experience utilizing mass communication/corporate notification systems and case management systems
  • Ability to develop a track record of sound decision making, taking ownership and delivering results in a leadership role
  • Experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 1,000 clients.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.  This is a unique and rare opportunity to grow your career along with the one of the fastest growing companies in the nation.

Some added perks….

  • MacBook Air or Pro
  • Healthy mobile phone and home internet allowance
  • 100% employer-paid medical and dental with generous employer family contributions
  • Eligibility for retirement plan after 2 months at open enrollment

Equal Opportunity Employer

GuidePoint Security, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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