Neustar

Founded: 1996
Employees: 1001-5000
Information TechComputer & Network Security

Customer Success Consultant

Neustar, Inc. is a leading global information services provider driving the connected world forward with trusted, holistic identity resolution. More information is available at https://www.home.neustar.

Job Requisition:

R-1650 Customer Success Consultant (Open)

Primary Location:

NEW YORK

Job Description:

CUSTOMER SUCCESS CONSULTANT – Activation Team

Neustar, Inc. is a trusted, neutral provider of real-time information and analytics to the communications services, financial services, retail, and media and advertising sectors. Neustar applies its advanced, secure technologies to help its clients promote and protect their businesses. More information is available at www.home.neustar

The Customer Success Consultant role exists to assist in the delivery of client marketing solutions and provide day-to-day account support. The ideal candidate will be an analytical thinker knowledgeable in the online/offline marketing ecosystem. The primary goal of this position is to be a technical overlay providing tactical recommendations on solutions/services relative to client’s goals. In addition, the ability to collaborate and provide input for our internal teams (i.e. Product, Sales, Engineering, etc.) is a must in our everyday work environment.

Key Tasks:

  • Establish client relationships by understanding the account strategy to further enhance technical (and tactical) efforts
  • Align with product team members to gather requirements for solutions and assist with the deployment of proposed strategies
  • Coordinate technical and tactical efforts to operationalize client solutions
  • Implement client initiatives using proprietary applications
  • Contribute to client retention and solution adoption through trainings and general consultative support
  • Understand competitive landscape and articulate the Neustar value proposition through your everyday client communication

 Responsibilities:

  • Delivery: (55%)
  • Project Management: (35%)
  • Strategic Consultation: (10%)

Qualifications/Education Requirement:

  • 3+ years of relevant experience in operational support or account management within the Marketing/Media/Advertising industry
  • Bachelor’s degree required
  • Prior experience with any of the following - DMP, DSP, Trading Desk, Ad Server, Agency, Analytics, Tag Management Solution (TMS), or Publisher - a plus
  • Familiarity with digital marketing technologies and applications
  • Strong organizational, operational, presentation, and project management skills combined with excellent verbal and written communication skills
  • Working knowledge of SQL (or related programming tools) is desirable
  • Ability to demonstrate strong mathematical and problem-solving skills as it relates to the media industry
  • Experience in data management a plus

Neustar does not accept unsolicited resumes from external firms or agencies.  Neustar will not be responsible for placement fees associated with unsolicited resumes.

DIVERSITY
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

EOE of Minorities/Females/Vets/Disability
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

 
Map / List