Founded: 1996
Employees: 1001-5000
Information TechComputer & Network Security

Manager Software Engineering

Neustar, Inc. is a leading global information services provider driving the connected world forward with trusted, holistic identity resolution. More information is available at

Job Requisition:

R-1632 Manager Software Engineering (Open)

Primary Location:


Job Description:

Neustar is looking for a Technical Manager experienced in leading DevOps teams that are focused on Service Delivery.  Our Service Delivery teams are made up of 6-10 technologists who have end to end ownership of 3-5 customer facing services.  The team's charter includes engineering, deployment, monitoring, alerting, assurance and support.  Candidates must have a history of managing geographically diverse and highly available (99.99%+) platforms with limited or no maintenance windows.    Success is achieved by bringing together functional teams (product, architecture, development, test, security, compute, network) and providing a shared vision that focuses on the customer experience. 

Neustar services utilize a wide range of technologies.  Candidates must be able to quickly adapt to new technologies and architectures.  In addition to a broad technical background (compute, network, software and database), the ideal candidate will have experience in the following areas:

    Visualization : Splunk, Kentik, Sensu, Tableau

    Data : Oracle, MySQL, MongoDB, Hadoop

    Assurance : SOX, PCI, ISO, ITIL, BC/DR

    Foundations : AWS, Ubuntu, CentOS, routing and switching, peering, CDN and service delivery at the edge

Operational visualization and capacity management skills are a must.  Demonstrated automation skills (CI/CD, synthetic testing, incident response) is essential.  Experience with public (AWS, Azure) and private (KVM) cloud platforms is a plus.  All candidates must be able to communicate their strategies for building teams that deliver high quality enterprise services to customers.

The Service Delivery team is responsible for ensuring that all layers of the technology stack are appropriately monitored and supported.  This requires collaboration with teams in many functional disciplines that work at locations around the world.  Candidates must have superb communication skills that include the ability to deconstruct unknowns, clarify ambiguity, document requirements, define acceptance criteria and write policy documents.  The ability to develop strategic plans, develop and execute on continuous improvement activities and ensure commitments are met will be critical to success.  Managers must have the ability to influence individuals and hold them accountable. 

Neustar is committed to building teams that are engaged and deliver value.  This requires skills building, morale management, succession planning and a commitment to leadership.  Candidates must have a history of growing technologists and strengthening teams.  This includes the creation of personal development plans for direct reports as well as the management of contractors.  Candidates must be willing to take a shared responsibility for building relationships between teams and integrating diverse talents into a high performing organization.

Neustar does not accept unsolicited resumes from external firms or agencies.  Neustar will not be responsible for placement fees associated with unsolicited resumes.

Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

EOE of Minorities/Females/Vets/Disability
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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