Products and Technology
Job Title: Sr. Manager/Director, Technical Product Marketing Manager - Infrastructure Engineering
San Francisco, CA (preferred)
Trusted customer success is our #1 value. Delivering the highest standard in system availability, performance, and security is our top priority. The Salesforce Trusted Infrastructure Product Marketing team works across products, technology, sales, services, marketing, finance, and legal to position and promote the world’s most trusted cloud. The largest and most complex customers want to understand how the Salesforce Infrastructure works. Successful candidates will be able to understand our core technology, differentiators, and future roadmap for our cloud and then communicate these capabilities back to the market.
We work with newly acquired entities to understand their infrastructure to:
Communicate to other Salesforce teams
Acquire and develop content for inclusion in positioning and marketing all of our core technology
Define and scale repeatable programs across the company for all new acquisitions
Identify and align processes, teams, and technology to deliver a unified customer experience across all Salesforce Infrastructure
The Salesforce Trusted Infrastructure Product Marketing team is looking for a technical product marketer who has in-depth knowledge of cloud-scale infrastructure architectures and is dynamic, creative, and has great interpersonal skills to help differentiate and grow our business. A big part of the job includes serving as the “subject matter expert” for the Salesforce Trusted Infrastructure when working with companies Salesforce has acquired and then being the “subject matter expert” for the acquisition infrastructure within Salesforce.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.
Work closely with cross-functional teams to drive the integration strategy, then track, measure, and report against objectives
Work with multiple delivery teams to take ownership and accountability for technical roadmaps, program delivery, and constant improvement; this includes supporting and holding resources accountable for their responsibilities
Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, innovation and learning
Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives
Drive for clarity to keep teams moving forward; monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers
6+ years of experience in product or technical marketing
Excellent communication skills, including written and presentation skills
Ability to work across teams and provide leadership of ideas
Comfortable in high-stress, challenging situations
Strong technical and creative skills
Passion for cloud computing and disruptive thinking
Self-motivated individual capable of working in a face-paced, startup environment
Nice to have: program management experience
Integration, infrastructure product development, or organizational design experience
Understanding of distributed systems, software build and deployment processes
Experience with Salesforce, including reporting and dashboards
Bachelors degree in Computer Science or applicable work experience
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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